Awkward Moment when iPhone X Face ID Failed During Live Apple Event

It took Craig Federighi three times to get face ID to unlock his demo phone. But don’t worry, Apple says that’s how it’s supposed to work.

Face ID is the most talked about feature of the newly unveiled iPhone X. Users are able to unlock their iPhone by simply looking at the screen. Face ID uses Apple’s TrueDepth camera system that can authenticate based solely on your face. While this feature is very impressive, another most talked about is the iPhone X Face ID fail.

iphone x face id

It took three attempts before Craig Federighi was able to unlock the phone via Face ID. “Unlocking it is as easy as looking at it and swiping up,” he said. Oops, didn’t unlock as expected.

iphone x face id

He tried again. Now on his second attempt, the phone responded with a message: “Your passcode is required to enable Face ID”.

iphone x face id

It was only after Craig picked up a backup iPhone X and tried again. Finally, after this third attempt, iPhoneX magically unlocks after he stared at it. Face ID worked!!!

While it created a buzz everywhere, people being concerned about the accuracy of Apple’s unlocking method, the company released a statement explaining the incident: “People were handling the device for the stage demo ahead of time and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig [Federighi], the iPhone did what it was designed to do, which was to require his passcode.”

Watch the video here: